Peza Job Zambia strives to be a valuable resource for job seekers and companies in Zambia and beyond. This policy outlines the circumstances under which refunds and cancellations may be requested for our services.
Refund Policy
Full Refunds: Peza Job Zambia offers full refunds under the following conditions:
• Technical Issues: If you encounter technical issues that prevent you from accessing or using our platform functionalities within 7 days of purchase. We require documented evidence of the issue.
• Duplicate Purchase: If you accidentally purchase a service more than once, we will process a full refund for the duplicate purchase.
Non-Refundable Services
Refunds will not be issued for services already used, such as:
• Applying to jobs through the platform.
• Using CV writing or interview coaching services (if offered).
• Dissatisfaction with the outcome of a job search, as Peza Job Zambia connects users to
opportunities but cannot guarantee employment.
Cancellation Policy
You can cancel your Peza Job Zambia subscription at any time. Here's how it works:
• Paid Subscription: Cancellations must be made through your account settings or by contacting Peza Job Zambia customer support. Cancellations take effect immediately, and you will not be charged for any future periods.
How to Request a Refund:
To request a refund, please contact Peza Job Zambia customer support within the timeframe outlined above via email. Please include your name, email address associated with your account, and a brief explanation for requesting a refund. Processing Refunds
• Refunds will be processed within 5-7 business days of approval and will be issued to the original payment method used during purchase.
Changes to This Policy:
Peza Job Zambia reserves the right to update this policy at any time. We will notify users of any changes by posting the revised policy on our website.
Contact Us
If you have any questions about this policy or need assistance with a refund or cancellation,
please contact Peza Job Zambia customer support:
Email: info@pezajob.com
Phone: / WhatsApp: +260773821612