Customer Care Officer RTSA8 (1 position)
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Peza Job Zambia
The Government of the Republic of Zambia adopted a robust transport policy in the year 2002. As a consequence, the Road Transport and Safety Agency (RTSA) was established through an Act of Parliament; the Road Traffic Act No. 11 of 2002. RTSA has the mandate to implement Government policy on road safety and transport management.
Purpose of the job
Assists the PR manager in promoting a positive image of the Agency
Duties and responsibilities
Assists the PR manager in executing marketing activities
Picks up phone calls promptly and gives instant feedback
Coordinate communication between Road Traffic Inspectors by promptly attending to radio signals and transmit appropriate signals on the radio
Responds promptly to customer queries and complaints
Maintains relationships with members of the public.
Builds and maintain relationships with staff across the different departments.
Requirements & qualifications
Requirements
Grade twelve certificate
At least 1-2 years experience in customer service
Diploma Sales & Marketing, Journalism, Public Relations
Good verbal and communication skill
Interested applicants should submit their application letters, detailed Curriculum Vitae, copies of academic & professional Qualifications to the following address;
The Head Human Resource & Administration
Road Transport & Safety Agency
Box 32167
LUSAKA
Scanned copies shall be accepted provided all required documents are attached and emailed to jobs@rtsa.org.zm
The closing date for receiving applications is 4th February, 2022
Application details
- Employer: Peza Job Zambia
- PDF Document: No PDF document attached!