TECHNICIAN OPERATIONS MANAGER
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Peza Job Zambia
Job Opportunity
Urgently looking for a TECHNICIAN OPERATIONS MANAGER
Location: Lusaka
Requirements & qualifications
Experience and Knowledge
- G12 certificate
- Degree or better in COMPUTER ENGINEERING or any other closely related field.
- Minimum of 5 years plus experience
Skills/Knowledge
-leadership/communicator
-Versatile
-MPLS
-IP networking
[TCP/IP]
-Network architecture designs
-Network analysis & trouble shooting tools [Wireshark etc]
-Linux,Microsoft, Cisco & Mikrotik platform
• Management of all 3rd Parties
ü Installers
ü Fibre Vendors (Client, Backbone)
ü Tower permissions
ü ZESCO
ü MTN /Airtel Capacity (Microwave)
• Coordination of Technical team Activities
ü Sign off on all scheduled works - Local & Regions with Supervisors
ü Coordination – interface with Admin/HR
• Conduct weekly post-mortem review of all major network incidents
• Available for escalations from the segment supervisors [ Customer Care, NMC & Field teams ]
• Routers & Switches configuration
• SPOC with Projects Team on new Link installations as well as designs
• Solution designs/parameters with Commercial for Network Compatibility [ Customer Solutions ]
• Ownership of all internal Tech SLAs through signed-off benchmarks guide
ü Understand SLA signed with all key customers for service support mirroring
• Attend Business review meetings with SDAM for the Top 20 Customers by value
• Coordinate and ensure that all documentation checklists & MOPs [manual operating procedures ] are in place and periodic reviews of
the same
• Provide interface with Commercial and Solutions Architecture on designs and Solutions
• Project Manage all Tech-related Projects
• Network inventory schedules
• Capacity build & periodic real Network training for the network team
Remuneration: k32,000 (GROSS)
Deadline for applications 20 NOVEMBER 2024.
If you QUALIFY share your CV only to monde@divineconnectionsrecruitment.com
Application details
- Employer: Peza Job Zambia
- PDF Document: No PDF document attached!