General Operations Manager

A well-established group company in the plastic houseware manufacturing sector is seeking a proactive and experienced General Operations Manager to lead and coordinate both the sales and plant operations of a fast-growing, innovative manufacturer.
This is an exciting opportunity to play a central role in driving business growth, operational excellence, and team performance across Zambia and the surrounding region.
Key Responsibilities
Sales & Business Development
▪ Lead the sales team to meet and exceed KPIs.
▪ Develop and execute national and regional sales strategies.
▪ Identify and grow new markets across Zambia and surrounding regions.
▪ Build strong client relationships with wholesalers, retailers, supermarkets, and informal market distributors.
▪ Negotiate sales contracts and manage key accounts.
▪ Monitor competitor activity and adapt strategies to maintain a competitive edge.
Operations Management
▪ Coordinate production planning, inventory, warehousing, and logistics.
▪ Align production output with market demand.
▪ Work closely with plant and technical teams to optimize efficiency and reduce waste.
▪ Ensure timely delivery, quality control, and optimal stock levels.
Injection Moulding & Technical Oversight
▪ Oversee or support injection moulding operations and staff.
▪ Handle or supervise usage of plastic raw materials, moulds, and related machinery.
▪ Ensure production equipment is operating efficiently and safely.
▪ Experience with Haitian injection moulding machines is a strong advantage.
Leadership & Team Development
▪ Lead and mentor both sales and operations staff.
▪ Conduct training, coaching, and performance reviews.
▪ Promote a results-driven, accountable, and customer-focused culture.
Reporting & Planning
▪ Prepare and present monthly reports on sales, operations, and production.
▪ Use data to forecast demand and guide strategic planning.
▪ Collaborate with finance and management on budgeting and resource planning.
What We’re Looking For
▪ Minimum 5 years in a combined sales and operations role in manufacturing or FMCG.
▪ Strong exposure to injection moulding, preferably in a plant environment
▪ Hands-on experience with injection moulding processes.
▪ Familiarity with plastic raw materials, moulds, and plant machinery.
▪ Experience with Haitian machines is a major plus.
▪ Proficiency in Microsoft Office (Word, Excel, PowerPoint) – required.
▪ Experience with ERP or inventory systems.
▪ Strong communication, leadership, and negotiation skills.
▪ Understanding of Zambia’s retail and distribution ecosystem.
Education
▪ Bachelor’s degree in Business, Operations, Polymer/Plastics Engineering, or related field is preferred but not required.
▪ Technical training or qualifications in injection moulding are highly beneficial.
How to Apply
Send your CV and a short cover letter to Varlary.Mbewe@mountmerugroup.com no later than 22th August 2025.
Use the subject line: “Application – General Operations Manager”
Be Part of Something Bigger
Join a respected group company known for quality, innovation, and growth in the plastic manufacturing space.
We offer an attractive remuneration package with genuine opportunities for professional growth and development to the successful applicant.
I
f you’re ready to lead, build, and grow — we’d love to hear from you.